Description
Location: Nairobi, Kenya
Function: Customer Care, Success and Service
Job Type: Contract
About the Role
Centum is East Africa’s leading investment company listed on the Nairobi Securities Exchange and Uganda Securities Exchange.
Key Accountabilities
- Coordinate and deliver seamless client onboarding, including setup, training and go-live support.
- Build and maintain strong client relationships through regular engagement, follow-ups and proactive communication.
- Monitor customer usage and adoption, identifying risks, challenges and opportunities to improve client outcomes.
- Partner with internal teams to resolve customer issues promptly and ensure a positive customer experience.
- Maintain accurate customer records and track key activities, risks, milestones and renewal opportunities.
- Gather and action customer feedback to support continuous improvement.
Minimum Requirements
- Bachelor’s degree in Business, Marketing, BBIT or a related field.
- 1-3 years’ experience in Customer Success, Client Service, Service Delivery, Project Coordination or a similar customer-facing role.
- Strong communication and relationship management skills.
- Proficiency in CRM systems, Microsoft Excel and reporting tools such as Power BI or similar platforms.
Application
Interested and qualified? Go to Centum on careers.centum.co.ke to apply
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