Description
Location: Nairobi, Kenya
Function: Procurement / Store-keeping / Supply Chain
Job Type: Full Time
About the Role
Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa.
The Stock Assistant will support the effective management of warehouse, stores and office stock operations within a telecommunications environment. The role is responsible for assisting with the receipt, inspection, storage, picking, issuing, dispatch and reconciliation of telecoms equipment, consumables and related materials.
Job Objective
- The Stock Assistant will support the effective management of warehouse, stores and office stock operations within a telecommunications environment.
Key Duties & Responsibilities
- Receive and offload incoming deliveries safely, ensuring goods are handled with due care to prevent damage to equipment and associated materials.
- Verify all inbound deliveries against purchase orders, delivery notes, packing slips and approved requisitions before accepting stock into the warehouse.
- Inspect received items for visible damage, shortages, incorrect specifications, serial-number mismatches or other discrepancies, and escalate exceptions promptly.
- Record received stock accurately and timeously in NetSuite and any other approved inventory platform, ensuring serialised and high-value equipment is fully traceable.
- Store equipment, spares and materials in designated locations, ensuring appropriate labelling, segregation, accessibility and protection from avoidable damage.
- Apply appropriate stock-rotation principles, including first-in, first-out (FIFO), and ensure obsolete, damaged, returned or quarantined items are clearly identified.
- Maintain a clean, safe, well-organised and audit-ready stores environment in line with warehouse housekeeping and 5S principles.
- Pick stock accurately against approved requests, work orders or transfer instructions, verifying item codes, quantities, serial numbers and destination details.
- Pack equipment securely for internal issue, field deployment, customer delivery or courier dispatch, using suitable packaging to protect sensitive telecoms assets.
- Prepare accurate tags, labels, serial-number records, dispatch documentation and handover documents for equipment stored, issued or transferred through the warehouse.
- Assist with issuing, dispatching and transferring stock to requesters, field teams, project teams, suppliers and other approved stakeholders.
- Ensure outbound orders are complete, correctly documented and dispatched within agreed timelines to support operational continuity and service delivery.
- Coordinate courier collections, delivery bookings and relevant logistics arrangements, ensuring proof-of-dispatch and proof-of-delivery records are retained.
- Support regular cycle counts, spot checks and scheduled stocktakes, ensuring physical counts are accurately captured and reconciled against system records.
- Investigate variances by checking stock movements, locations, receiving records, issue notes and system transactions, escalating unresolved discrepancies to the Senior Stock Controller.
- Maintain accurate and up-to-date inventory records, including receipts, issues, transfers, returns, RMAs, serial numbers, locations and supporting documentation.
- Support general office administration by handling relevant calls, emails, correspondence, deliveries and package distribution in a professional and responsive manner.
- Monitor office and warehouse consumables, raise replenishment requests when required, and support cost-conscious usage of supplies.
- Assist with meeting, conference and office set-up requirements, including the movement, preparation and return of relevant equipment or supplies.
- Liaise effectively with Finance, Operations, Field Services, Procurement, IT, Logistics and other internal teams to support timely stock availability and accurate record-keeping.
- Provide practical support to new employees, visitors and internal stakeholders where stock, equipment, office access or administrative assistance is required.
- Maintain warehouse housekeeping standards and actively apply 5S principles to promote safety, efficiency, stock visibility and audit readiness.
- Comply with company policies, standard operating procedures, health and safety requirements, asset-control processes and audit standards.
- Ensure RMAs, returns, faulty items, third-party equipment and quarantine stock are logged, labelled and reported to the Senior Stock Controller for appropriate action.
Minimum Qualifications
- Grade 12 / Matric or an equivalent qualification is required.
- A certificate or Diploma in warehousing, inventory management, logistics, supply chain, stores management or a related field would be advantageous.
- Ability to perform physical warehouse tasks, including bending, kneeling, stooping, reaching, twisting, carrying materials and lifting stock safely as required.
- Strong numerical accuracy, attention to detail and discipline in following documented stock-control procedures.
- Basic computer literacy, including confidence using Microsoft Office, inventory systems, ERP platforms, warehouse systems, barcode scanners or similar stock-control tools.
- Clear communication skills and the ability to engage professionally with internal teams, suppliers, couriers and other stakeholders.
- A valid driving license is desirable.
Experience & Skills
- At least 2 years’ relevant experience in stock control, stores, warehousing, logistics, inventory administration or a similar operational support role.
- Understanding of warehouse processes, including receiving, binning, picking, packing, dispatch, returns, stocktaking, cycle counts and discrepancy resolution.
- Experience capturing stock movements and maintaining accurate records in ERP, inventory or warehouse management systems; experience with NetSuite would be advantageous.
- Ability to work independently, follow instructions accurately, prioritise routine tasks and collaborate effectively within a fast-paced operational environment.
- Practical problem-solving ability, reliability, accountability and a strong commitment to inventory accuracy, safety, service delivery and continuous improvement.
Application
Interested and qualified candidates should apply through the WIOCC portal:
Application Link: https://jobs.talenthr.io
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