Description
Job Details
- Position: Manager – Marketing, Digital, Brand & Customer Experience
- Job Type: Full Time, Onsite
- Qualification: BA/BSc/HND
- Experience: 6 years (3 years at senior level)
- Location: Nairobi
- Job Field: Marketing and Communication
- Salary Range: KSh 200,000 – KSh 300,000/month
Department & Reporting Structure
- Department: Marketing, Digital, Brand and Customer Experience
- Reports to: Chief Operations Officer
- Direct Reports: Customer Service Supervisor, Call Centre Supervisor, Media/Digital Supervisor
Role Summary
The overall purpose of this job is to develop and implement strategies that enhance the company’s digital presence, strengthen the brand and improve customer engagement. This role involves managing digital marketing campaigns, overseeing brand management activities and ensuring a seamless customer experience across all digital platforms. This role is crucial for driving brand awareness, increasing customer loyalty and achieving business growth through effective digital and brand management strategies.
Requirements
- Minimum of a Bachelor’s Degree in either business-related studies or PR & Communication.
- Minimum of 6 years of experience in a similar industry or a related role with a minimum of 3 years at senior level.
- Proven and extensive track record of driving Customer experience from Retail Banking, Corporate Banking, Telecoms or hospitality industry.
- Experience in managing Contact Centre operations.
- Proficiency in using customer service software and tools such as CRM systems.
Method of Application
Send your resume with the subject line “Manager – Marketing, Digital, Branding and Customer Experience” to info@versaatech.com
Only shortlisted candidates will be contacted.
Never pay for any notarisation, certificate or assessment as part of any recruitment process.