Description
Location: Nairobi, Kenya
Function: Customer Care, Success and Service
Job Type: Full Time
About the Role
We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work.
Key Responsibilities
- Respond promptly to phone, email, and walk-in property inquiries.
- Pitch available properties to warm leads and turn inquiries into confirmed property sales.
- Stay in touch with existing buyers to generate repeat business and new referral leads.
- Negotiate prices, explain payment structures, and guide buyers through signing legal sales contracts.
- Conduct highly persuasive property tours that highlight specific financial returns and lifestyle benefits.
- Research competitor pricing and local property trends to pitch solutions more effectively to buyers.
- Build long-term rapport with buyers and investors by offering honest advice and updates.
- Guide clients through site visits and explain property features.
- Handle client complaints and coordinate with finance or legal teams for smooth transactions.
- Update customer interaction logs and track sales pipelines accurately.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1 to 3 years of experience in sales, or client relations, within the property sector.
- Proven experience meeting or exceeding monthly real estate sales quotas.
- Strong skills in handling buyer objections, price pushback, and contract terms.
- Existing relationships with local property investors, brokers, or wealth managers is a plus.
- Excellent spoken and written communication skills with strong active listening.
- Proficiency in MS Office and familiarity with CRM software.
- High emotional intelligence, patience, and problem-solving abilities.
Application
Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line Customer Relations Officer. Only shortlisted candidates will be contacted.
Never pay for any notarisation, certificate or assessment as part of any recruitment process.