Description
Location: Nairobi, Kenya
Function: Customer Care, Success and Service
Job Type: Full Time
About the Role
At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements.
To deliver high-quality, multilingual customer service and support within the contact centre operations. The Multilingual Call Centre / Contact Centre Agent serves as a key touchpoint for clients, managing inquiries, handling service requests, and ensuring an outstanding customer experience.
Duties and Responsibilities
- Provide professional customer service across multiple communication channels in Kiswahili, English, French, German, Spanish, Mandarin, Arabic, or Portuguese.
- Address client inquiries, resolve complaints, and provide accurate information regarding services and policies.
- Maintain strong verbal and written communication standards to ensure positive client interactions.
- Manage inbound and outbound calls and digital engagements efficiently in a fast-paced environment.
- Maintain accurate records of client interactions, logs, and case histories within the contact centre database.
Qualifications & Experience
- Diploma or Bachelor’s degree in Human Resources, Mass Communication, Public Relations, Linguistics, Healthcare, Business Administration, or a related field.
- Minimum of 1–3 years’ experience in a call centre, customer service, or contact centre environment within insurance, healthcare, telecommunications, or related service sectors.
- Working proficiency in Kiswahili, English, French, German, Spanish, Mandarin, Arabic, or Portuguese.
Application
Interested and qualified? Go to Stratostaff on jobs.stratostaff.co.ke to apply
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