Description
Location: Mombasa, Kenya
Function: Engineering / Technical
Job Type: Full Time
About the Role
iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients – Telecom carriers, ISPs & peering points, IT & cloud providers, content providers, enterprise & financial services customers.
Duties and Responsibilities
Operations and Compliance
- Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations.
- Contribute to the DC operating energy efficiency and implement assigned optimization measures.
- Provide solutions for site management and adhere to SLAs agreed in customer contracts.
- Ensure site overall appearance and cleanliness, escalating shortfalls when necessary.
- Proactively indicate and report if SLAs are in danger of being breached.
- Ensure all work is carried out within a ‘safe system’ and approved work processes, complying with best practice standards and legal requirements.
- Lead and manage projects to identify root causes of facility issues, acting as an escalation point for more junior team members.
- Handle technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability.
- Drive adherence to company safety policies, operational efficiency, and core values.
- Ensure compliance with industry standards and legal requirements.
- Perform on-call duties and manage incidents as necessary.
- Document progress, issues, and results, and implement improvement measures.
- Demonstrate advanced proficiency in technical skills pertinent to the role, covering troubleshooting and maintenance tasks.
Maintenance and Repair Works
- Guide junior engineers in maintenance and repairs of DC equipment and building
- Execute maintenance and repairs of building and equipment and document it in a timely manner.
- Manage maintenance and repair operations, including coordination of contractors.
- Supervise contractors and suppliers installing and maintaining critical DC equipment
- Responsible for trouble shooting, assembly, and support the day-to-day scheduling of Maintenance activities.
- Act as a point of escalation for technical troubleshooting of equipment during maintenance and repairs.
- Make decisions with respect to maintenance and repairs tasks within the set operations guidelines.
On-call duties and Incident Management
- Day to day site monitoring and surveillance of DC building and infrastructure.
- Incident management in close cooperation with the supervisor in charge.
- Support and when mandated responsible for activating and executing Emergency Operating Procedures where necessary.
- Acts as first line of response on alarms and handle or escalate alarms according to guidelines.
Documentation and Reporting
- Document progress, issues, and results to support audits and customer inquiries.
- Report and document operational standard deviations, initiating improvement measures.
- Record changes to data center infrastructure per change management procedures, notifying the Facility Manager.
- Document progress, issues, and results of all assigned maintenance tasks.
- Execute and draft MOPs and Change Requests (CR)
Health and Safety
- Preparation of work permits for approval by the Facility Manager
- Adhering to four eye policy in all DC Operations
- Preparation of Methods Operations Procedures (MOP) for Operations activities.
- Performing Risk assessment before undertaking any operations and seeking relevant approvals
- Preparation of Change management forms for approval by the Facility Manager.
- Adhere to overall QHSE responsibility matrix
Additional Responsibilities
- Execute ad hoc projects as instructed, including but not limited to fire safety initiatives, environmental sustainability, energy efficiency optimization, security enhancement, compliance audits, and technology integration.
- Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
- Perform any other tasks assigned to them by the Facility Manager or the in-charge
Qualifications and Competencies
Hard Skills
- Bachelor’s degree in Electronics and Electrical Engineering, Mechanical and Mechatronics Engineering or related Engineering field.
- Minimum of 6 years of experience in operations and maintenance of Electrical and/or Mechanical systems.
- Skilled in troubleshooting and maintenance of fire detection and suppression systems and HVAC systems.
- Skilled in operations and maintenance of UPS, Generators, Access controls and Switch gears
- Excellent problem analysis skills
- Strong troubleshooting skills and RCA capability
- Skilled in customer communication and handling customer requests / complaints
- Skilled in service-oriented software, tasks handling and administration
- Skilled in Microsoft office and Service Management applications (e.g. Excel)
Soft Skills
- Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
- Has a natural drive to work.
- Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
- Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
- Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios
- Demonstrate strong independence and proficiency in working under minimal supervision.
Application
Interested and qualified? Go to iColo: A Digital Realty Company on icolohr.bamboohr.com to apply
Never pay for any notarisation, certificate or assessment as part of any recruitment process.